At Profylio, we are committed to providing high-quality products and a satisfying customer experience. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
- Eligibility: To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it.
- Time Frame: Returns must be initiated within 30 days from the date of purchase.
- Proof of Purchase: A receipt or proof of purchase is required to process any return.
2. Non-Returnable Items
Certain items are not eligible for returns, including:
- Gift cards
- Downloadable digital products
- Personalized or custom-made items
- Items marked as “Final Sale” or “Non-Returnable” at the time of purchase
3. Return Process
- Initiate a Return: Contact our Customer Service team at hello@profylio.com to start your return.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
- Inspection and Approval: Once we receive your item, we will inspect it and notify you of the approval or rejection of your return.
- Refund Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at hello@profylio.com to arrange an exchange.
5. Refunds
- Method of Refund: Refunds will be issued to the original payment method.
- Processing Time: Please allow 7-10 business days for the refund to appear on your account, depending on your financial institution.
6. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check with Your Bank: Sometimes banks take extra processing time before refunds appear.
- Contact Us: If you’ve checked with your bank and still have not received your refund, please contact us at [customer service email].
7. Shipping Costs
Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund.
8. Contact Us
If you have any questions regarding our return policy, please feel free to contact us:
- Email: hello@profylio.com
- Phone: +92 3344655700
- Address: Ashyana Center Gulbarg 3 Lahore